Right now, I'm getting ready for Think Week. In May, I'll go off for a week and read 100 or more papers from Microsoft employees that examine issues related to the company and the future of technology. I've been doing this for over 12 years. It used to be an all-paper process in which I was the only one doing the reading and commenting. Today the whole process is digital and open to the entire company. I'm now far more efficient in picking the right papers to read, and I can add electronic comments that everyone sees in real time. Microsoft has more than 50,000 people, so when I'm thinking, "Hey, what's the future of the online payment system?" or "What's a great way to keep track of your memories of your kid?" or any neat new thing, I write it down. Then people can see it and say, "No, you're wrong" or "Did you know about this work being done at such-and-such a place?"